Refund policy
returns & exchanges
returns & faulty items
We do not offer returns at this time. For faulty or incorrect items can be returned to us and issued in store credits or an exchange.
Claims must be submitted within 48 hours of delivery. To submit a claim, please email us at welove@sundaybunnies.co with your order number and clear photographs of the items and its condition for assessment. Claims submitted after 48 hours or without photographic evidence cannot be accepted as faulty item. Once we receive and approve your returned items, returns will be issued as store credit to the full value of item or an exchange.
Sunday Bunnies complies with the Hong Kong Consumer Law, which guarantees your rights if a product is faulty.
Sunday Bunnies reserves the right to determine whether a fault is genuine. If an item is deemed to have a manufacturing defect, you will not incur any additional costs and will be offered a replacement item, or store credit if the product is sold out.
Minor imperfections such as loose threads are a normal part of the garment manufacturing process and are not considered faults.
exchanges
We accept size exchanges within 14 days of delivery. To request an exchange, please email us at welove@sundaybunnies.co within 14 days of receiving your order with your order number and the size you’d like to exchange for. Once approved, return shipping costs are the responsibility of the customer. We recommend using a tracked service as Sunday Bunnies cannot be responsible for items lost in transit. Once we receive and inspect your return, we will ship your exchange at no additional charge.
Please note that exchanges are subject to stock availability. As our drops are limited we recommend reaching out as soon as possible.
Please note : you cannot exchange an item that has already been exchanged.
store credit
To lodge a return for store credit, please email us at welove@sundaybunnies.co within 14 days of receiving your order. We will be in touch with the next steps. Store credit is valid for 12 months from the date of issue and can be used across any future Sunday Bunnies drop. Return shipping costs are the responsibility of the customer.
sale items
Sale items are FINAL sale. This means neither an exchange or store credit will be granted, the item is not eligible for a return.
swimwear
We accept unworn bikinis in original form only for an exchange. Swimwear must have the original bag, tags and hygiene sticker intact, and must not be worn, washed, or damaged. For sanitary reasons, please try on all swimwear over underwear.
conditions
To be eligible for exchange or store credit, your item must:
- Be returned in the same exact condition when we sent out
- Be unworn, unwashed, and in original condition
- Have all tags attached and be returned in its original packaging
- Be free if makeup, tan, perfume, or marks
Sunday Bunnies reserves the right to decline any return that does not meet the above conditions.
Customers are responsible for return shipping costs unless the item is confirmed faulty under Hong Kong Consumer Law.
Sunday Bunnies is not responsible for lost parcels, we recommend using a tracked service to send your return back to us.
We predict most orders to arrive within 4-8 business day transit on all international orders.
cancelling orders:
We will try our best to accommodate order cancellations but cannot be guaranteed. Please note that the window to cancel is small, as we do our best to ship orders quickly.
For any other enquiries, please contact welove@sundaybunnies.co
